Returns & Exchanges

At Cockatoo Grove, we take pride in the quality of our organic extra virgin olive oil and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer returns or replacements for items that arrive damaged, defective, or incorrect.

Return Process

• 1.
  Contact Support

  Email our customer service team within 7 days of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged product, the packaging, and the shipping label to help us process your claim quickly.

• 3.
  Await Assessment

  Our quality control team will review your request within 48 hours to determine if a refund or a replacement bottle is appropriate.

• 4.
  Resolution

  Once approved, we will ship a replacement at no extra cost to you or issue a full refund to your original payment method.